美国银行将CRM的评级连升两级，认为AI会加深企业对大型软件平台的依赖：大型机构不会替换CRM这类平台，而是需要这些企业级方案，而非自建，这可能让CRM在AI时代更有价值，从而扭转此前AI带来冲击的看法；但分析师可能行动偏晚，且这一提振幅度有限。
逐段跳播
事实上，Salesforce 获得了双重上调评级。美国银行现在表示，人工智能可能会加深机构对大型软件平台的依赖。众所周知，Salesforce 此前并不像 Adobe 那样被视为赢家之一；相反，它或许更多地被认为会受到人工智能的伤害，而不是人工智能领域的创新者。
In fact, Salesforce is getting a double upgrade. Bank of America now says that artificial intelligence may deepen the reliance of institutions on major software platforms. As we know, Salesforce was not viewed as one of the winning companies in the same way as Adobe; rather, it was perhaps considered more to be harmed by artificial intelligence than to be an innovator in it.
是的，我认为这要回到我们之前讨论的那个叙事，就是有些软件公司能够利用人工智能实现效率提升，对吧？它们现阶段可能不得不开始裁员，但如你所知，Salesforce（CRM）一直是那家收购其他公司的公司。
它们能让收购变得非常赚钱，而且很快。但这位分析师表示，大型机构不太可能替换那些承载其业务逻辑、数据、工作流和合规框架的平台。相反，人工智能应该会加深对这些平台的依赖。想想看：如果你是一家工业公司、材料公司或科技公司，你自己的系统里大概率不具备这些能力，所以你仍然需要像 CRM 这样拥有大规模企业平台的公司来管理你的业务，并且选择外包，而不是在内部自建。
因此，这可能会让这些公司在人工智能以及现阶段发展自身基础设施方面变得更有价值。而且你实际上能够向其中一些公司交叉销售，无论是在网络安全领域、企业端，还是它们业务内部的工作流方面。
Yes, and I think this goes back to that narrative we discussed earlier, which is that some software companies will be able to use artificial intelligence to achieve productivity gains, right?
They may have to start reducing staff at this stage, but as you know, Salesforce (CRM) has always been the company that acquires other companies. They make it really profitable, and quickly.
But this analyst stated that large organizations are unlikely to replace the platforms that contain their business logic, data, workflows, and compliance frameworks. On the contrary, artificial intelligence should deepen reliance on these platforms.
Think about it: If you are an industrial company, a materials company, or a technology company, you probably don't have the capabilities in your own systems, so you will still need companies like CRM that have large-scale enterprise platforms to manage your business, and to outsource rather than create something internally.
Therefore, this may make these companies more valuable in terms of artificial intelligence and developing their infrastructure at this stage. And where you will actually be able to cross-sell to some of these companies, whether in the field of cybersecurity, the enterprise side, or workflow within their businesses.
还记得今年早些时候，也就是2026年发生的“软件即服务”（SaaS 大崩盘）吗？当时许多软件公司的股价遭受重创，因为人们相信“所有人、所有这些公司都能开发自己的企业平台，不必依赖像 Salesforce 这样的公司”。
但这正在开始见效，因为事实证明，这些公司确实能帮助你更好、更低成本地从人工智能中获利，而且你现阶段可以在整个科技板块进行交叉销售。所以，如你所知，这并不令人意外。这位美国银行分析师在评级上调方面可能有点晚，但他确实做了双重上调。你知道，这给 CRM 带来了一点小幅提振。
Remember the “Software-as-a-Service” (SASpocalypse) that occurred earlier this year in 2026, when many software companies took a big hit to their stock prices, with the belief that “everyone, all of these companies, will be able to develop their own enterprise platforms and will not have to rely on companies like Salesforce.”
But it's starting to pay off, as it turns out that these companies can really help you make profits from artificial intelligence better and at a lower cost, and you can cross-selling across the technology sector at this stage.
So, as you know, it's not surprising. This Bank of America analyst may have been a little late with regard to the promotion, but he did a double promotion there. You know, it provides a small boost here for CRM.
这个频道对 $CRM 的历次判断
Schwab Network 在这只股票上共 2 条判断，这里只列相邻的几条。